Refund policy
At TENSEI, we stand behind every piece we make. If something isn't right, we're here to help.
30-Day Return Window
You have 30 days from the date you receive your order to request a return or exchange.
Eligibility Requirements
To be eligible, your item must be:
- Unworn and unused
- Free of odors, stains, hair, or any foreign matter
- Unwashed and not put in a dryer
- With original tags and packaging
- Accompanied by your receipt or proof of purchase
Items Not Eligible for Return
- Sale items
- Items that do not meet the conditions above
Exchanges
Exchanges are available for the same item and color in a different size only. If the requested size is out of stock, or if you request a different item or color, a refund will be issued instead.
Note: Return shipping fees are the customer's responsibility.
Damaged or Wrong Item?
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.
If 15 business days have passed since approval, contact us at returns@tensei-activewear.com.
Start a Return or Exchange
Email us at returns@tensei-activewear.com
Include your order confirmation number in the subject line and attach your proof of purchase.
For general questions: contact@tensei-activewear.com