TENSEI

Privacy Policy

Last updated: June 14, 2026

Quebec Law 25 Compliance: This policy complies with the Act to modernize legislative provisions as regards the protection of personal information (S.Q. 2021, c. 25 — "Law 25"), the federal Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable data protection laws in the United States and the European Union.

1. Introduction and Scope

TENSEI ("we", "us", "our") operates the online store at tensei-activewear.com, powered by Shopify Inc. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access our services, make a purchase, or communicate with us.

By using our services, you acknowledge that you have read and understood this Policy. In the event of a conflict with our Terms of Service, this Policy prevails with respect to the protection of personal information.

2. Privacy Officer

In accordance with Section 3.1 of Quebec Law 25, TENSEI has designated the following individual as responsible for the protection of personal information:

3. Personal Information We Collect

We may collect the following categories of personal information:

• Contact details: Name, mailing address (billing and shipping), phone number, and email address.
• Financial information: Payment details and transaction data. Card information is processed directly by Shopify Payments — TENSEI does not store your card details.
• Account information: Username, password, preferences, and account settings.
• Transaction information: Items viewed, added to cart, purchased, returned, or exchanged.
• Communications: Content of your exchanges with our customer service team.
• Technical data: IP address, browser type, device identifiers, and network connection data.
• Usage data: Pages visited, time spent on site, and interactions with our storefront.

Sources of collection:

• Directly from you (account creation, purchase, contact form).
• Automatically via cookies and similar technologies during your browsing session.
• From our service providers (Shopify, carriers, payment processors).
• From third-party partners (advertising networks, where applicable).

4. Cookies and Tracking Technologies

Our site uses cookies and similar technologies to ensure proper functioning, analyze usage, and where applicable, personalize advertising.

• Essential cookies (Shopify): Required for store functionality (cart, session, payment). Cannot be disabled.
• Google Analytics: Anonymized traffic and visitor behavior analysis.
• Meta Pixel (Facebook / Instagram): Conversion tracking and remarketing, where applicable.

5. How We Use Your Personal Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders, payments, and deliveries.
• Managing your customer account and preferences.
• Sending order-related notifications (confirmation, shipping, returns).
• Sending marketing communications (with your consent, revocable at any time).
• Improving our products, services, and user experience.
• Preventing fraud and ensuring transaction security.
• Complying with applicable legal and regulatory obligations.
• Responding to your customer service inquiries.

6. Disclosure of Personal Information

We do not sell your personal information. We may share it in the following circumstances:

• Shopify Inc.: As our e-commerce platform, Shopify processes your data to provide store services. See privacy.shopify.com.
• Service providers: Carriers, payment processors, hosting providers, and analytics services — only to the extent necessary to perform their services.
• Advertising partners: With your consent, to show relevant ads on third-party platforms (Google, Meta).
• Legal obligations: When required by law, a court order, or a valid government request.
• Business transfer: In the event of a merger or acquisition, your data may be transferred to the successor, with prior notice.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States (Shopify servers). Such transfers are governed by appropriate contractual safeguards (standard contractual clauses or equivalent) in compliance with Quebec Law 25 and PIPEDA. We ensure that any sub-processor outside Quebec offers a level of protection equivalent to that required by Quebec law.

8. Retention Periods

We retain your personal information only as long as necessary. As a general rule:

• Order data: retained for 7 years (Canadian tax and accounting obligations).
• Account data: retained while your account is active, then deleted upon request.
• Marketing data: retained until you withdraw your consent.
• Technical data (logs): retained for a maximum of 12 months.

9. Your Rights

Under Quebec Law 25, PIPEDA, and other applicable laws in your jurisdiction, you have the following rights regarding your personal information:

10. Security of Personal Information

We implement appropriate administrative, technical, and physical security measures to protect your information against unauthorized access, disclosure, alteration, or destruction. Our site uses SSL/TLS encryption (HTTPS). Payments are processed through Shopify Payments (PCI DSS-certified infrastructure).

In the event of a privacy incident likely to cause serious harm, we are committed to notifying affected individuals and the Commission d'accès à l'information du Québec (CAI) within the timeframes required by Law 25.

11. Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with their information, please contact us at contact@tensei-activewear.com.

12. Third-Party Links

Our site may contain links to third-party websites. This Policy does not apply to those sites. We encourage you to review their respective privacy policies. TENSEI is not responsible for the privacy practices of third-party websites.

13. Changes to This Policy

We may update this Policy at any time to reflect changes in our practices, legal obligations, or operations. The "Last updated" date at the top of this page will be revised accordingly. For material changes, we will notify you by email or via a prominent notice on our website.

14. Complaints

If you believe your privacy rights have not been respected, you may:

• Contact us directly: contact@tensei-activewear.com
• File a complaint with the Commission d'accès à l'information du Québec (CAI): cai.gouv.qc.ca
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC): priv.gc.ca

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