Shipping policy
Shipping Policy for TENSEI
Welcome to TENSEI, where sustainability meets style. We're committed to providing you with eco-friendly clothing and a seamless shopping experience. Here's everything you need to know about our shipping process :
Shipping Locations
We currently ship to:
- Canada: Coast-to-coast coverage, from urban centers to rural areas.
- United States: All 50 states, including Alaska and Hawaii.
Shipping Rates & Delivery Times
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Canada
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Standard Shipping: Free for orders over $200 CAD.
Delivery time: 3-7 business days. - Flat Rate Shipping: $10 CAD for orders under $200 CAD.
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Standard Shipping: Free for orders over $200 CAD.
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United States
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Standard Shipping: Free for orders over $200 USD.
Delivery time: 5-10 business days. - Flat Rate Shipping: $12 CAD for orders under $200 USD.
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Standard Shipping: Free for orders over $200 USD.
Note: Shipping times may vary due to customs or unforeseen delays.
Eco-Friendly Packaging
In line with our commitment to sustainability, all orders are shipped using recyclable, biodegradable, or compostable materials. Please reuse or recycle them responsibly.
Order Processing
- Orders are processed within 1-3 business days after confirmation.
- You’ll receive a shipping confirmation email with tracking information as soon as your order is dispatched.
Customs, Duties, and Taxes
- For orders shipped outside Canada, customs duties and taxes may apply and are the responsibility of the customer.
- Please check with your local customs office for more information.
Lost or Delayed Shipments
If your order is delayed or lost, please contact us at contact@tensei-activewear.com. We’ll work with you to resolve the issue promptly.
Returns and Exchanges
We aim to minimize waste by producing only high-quality, durable clothing. For our return and exchange policy, please visit our Return & Exchange Policy.
Thank you for choosing TENSEI. By supporting us, you’re developing local economy & helping to make fashion more sustainable. 🌱